Wonder why the phone isn't ringing
Find out which part of the journey loses people, in plain English.
Audits · Dashboards · Custom builds
Know what's costing you customers.
AurumWeb audits how customers find and contact your business, tells you exactly what to fix, then tracks the results on a simple monthly dashboard.
- One plain-English report, not a pile of jargon
- A fix list ranked by payoff
- A monthly dashboard to see if it worked
- Price agreed in writing before any work
Six fixes that make you easier to book
Example business · prepared by AurumWeb
First impressionBooking button below the fold on phonesFix
Booking pathClick-to-call works; online form is longFix
Service pagesOne clear page per main servicePass
Enquiry handlingTest message went unansweredRisk
Fix these first
- Move the booking button to the first screen
- Reply to every enquiry within one business day
- Shorten the booking form
This month at a glance
Aggregate counts only
Enquiries142+12%
Answered in a day91%+6%
Missed13−4
For any kind of business
Any industryAny sizeAny website platformOnline or in person
The audit
Customer Experience Audit — see your site the way a new customer does.
We look at your business on a phone, in a hurry, and give you a Pass, Fix or Risk scorecard for the things that decide whether someone books.
Scorecard
Sample dataFirst impressionBooking button below the fold on phonesFix
Booking pathClick-to-call works; online form is longFix
Service pagesOne clear page per main servicePass
Google listingHours and photos completePass
Enquiry handlingTest message went unansweredRisk
The fix list
Three fix-first items. Then everything else, ranked.
Every finding comes with effort and impact, so you know what to do on Monday morning and what can wait.
Ranked fix list
Sample data- 1Move the booking button to the first screenEffort: low · Impact: high
- 2Reply to every enquiry within one business dayEffort: low · Impact: high
- 3Shorten the booking formEffort: medium · Impact: high
- 4Add reviews to the homepageEffort: low · Impact: medium
The dashboard
Monthly Dashboard — know whether it worked.
One page, updated every month, showing where enquiries come from and which ones slip through, with a short written summary.
This month at a glance
Aggregate counts only
Enquiries142+12%
Answered in a day91%+6%
Missed13−4
Privacy-minded
Counts, not people.
Dashboards use aggregate numbers only. No customer names, no health details, nothing you would worry about sharing.
What a dashboard shows
Privacy-minded
Enquiries by sourceResponse timesMissed enquiriesMonth-on-month trend
Customer namesHealth detailsMessage contents
Aggregate counts only. Nothing that identifies a customer.
Fixes done for you
Don't have time? We make the changes.
Take the fix list and do it yourself, or have us implement the top items for a fixed price agreed in writing first.
Fix package
Example- Audit delivered and fix list agreed
- Scope and fixed price confirmed in writing
- Booking button moved to the first screen
- Booking form shortened
- Revision round with you
Real people
Real human support, every time.
Send us a message and a person replies within one business day, with next steps and a clear price. No ticket queues.
Your inbox
ExampleHi, we'd like an audit of our website. We're not sure where we're losing customers.
Thanks for getting in touch. We'll review your site and reply with scope and a fixed price within one business day.
A real person on the AurumWeb team reads every message.
Who it's for
Perfect for businesses that…
Lose enquiries nobody answered
See which messages slip through and how long replies take.
Have a site that looks dated
Spot the old dates, broken links and clutter that put visitors off.
Don't know where customers come from
One page that shows search, direct and referral enquiries.
Have no time for marketing reports
Short summaries with the three things to do first.
Care about customer privacy
Reports use aggregate counts, never names or health details.
How it works
From “what's wrong?” to “it's working.”
01
Audit
We review your site, listing and how enquiries are handled.
02
Fix list
A ranked list with effort and impact for every item.
03
Fix
Do it yourself, or have us make the changes for a fixed price.
04
Track
The dashboard shows whether the changes are paying off.
Pricing
Priced to your business.
Every business is different, so we quote each project individually and confirm the price in writing before any work starts.
Audit
Find out what's holding your business back.
- Scorecard and ranked fix list
- Mobile, booking, speed, listing
- Three “fix first” items
Most popular
Audit + Fixes
We make the top changes for you.
- Everything in Audit
- We implement your top fixes
- Scope confirmed in writing first
- Revision rounds included
Dashboard
See whether the changes work.
- Monthly one-page dashboard
- Enquiries by source
- Response time and missed enquiries
- Short written summary
Custom websites, web apps and other work are also quoted individually. Hosting and domain are paid separately.
The AurumWeb approach
A partner that keeps it simple.
1business day to reply to your message
3fix-first items in every audit
5areas reviewed: mobile, booking, speed, service pages, Google listing
0personal customer details in a dashboard
FAQ
Questions, answered.
Do I need the dashboard to get the audit?
No. The audit stands alone. The dashboard is for businesses that want to keep tracking results.
How much does it cost?
Every business is different, so we quote each project individually. We reply within one business day with a clear, fixed price.
Are there long contracts?
No long lock-ins are planned; we'll confirm terms in writing before you commit.
Do dashboards include personal data?
No. They use aggregate counts, not names or health details.
Do you give legal advice?
No. We flag items worth reviewing and suggest you confirm them with the relevant regulator or privacy contact.
Can you build or fix things for us?
Yes. We make the top fixes from your audit for a fixed price, and take on custom websites and tools on request.
Start with an audit.
Tell us about your business. We'll confirm scope and price before any work begins.